More online mortgage shopping equals lower servicer retention rates

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Graboske said rate volatility is critical, because refinances driven by a homeowner seeking to reduce their rate or term have always been servicers’ "bread and butter" for customer retention. "Offering lower rates to qualified existing customers is a good, and relatively simple, way to retain their business," Graboske said.

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The value is in increasing the retention rate (the persistence) of the first policy. Somehow, when people own two (or more) policies from a company, they are more loyal than if they own just one. Banks have discovered this, and many of them have been able to create graphs like this: retention rate based on the number of products owned.

Shopping around for a home loan or mortgage will help you get the best financing deal. A mortgage – whether it’s a home purchase, a refinancing, or a home equity loan – is a product, just like a car, so the price and terms may be negotiable.

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Consumers tell us that they want to control more of their home shopping. connection rates by contacting the next available Premier Agent in an automated queue if the first did not answer the phone..

If you want to shop online. Since the mortgage meltdown and housing bust, most borrowers have steered toward the shelter of fixed-rate loans, despite adjustable-rate mortgages that are even lower..

At the federal trade commission’s request, a federal court halted a sham operation that allegedly told financially distressed homeowners it would help get their mortgages modified, but instead effectively stole their mortgage payments, leading some to foreclosure and bankruptcy.

How to find the best mortgage rates and lenders online. but shopping real-life mortgage rates and home loan lenders online is harder than it looks. Not all mortgage rates are created equal.

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