ReverseVision, Stratmor to measure consumer satisfaction with HECMs

A Home Equity Conversion Mortgage borrower satisfaction benchmark is in the works, reverse mortgage technology leader ReverseVision and mortgage advising firm STRATMOR Group announced Monday. The companies joined together to create new HECM survey questions that will be added to STRATMOR’s MortgageSAT Borrower Satisfaction Program, a borrower feedback analysis program that allows lenders to improve [.]

Peel was recognized for reimagining and redirecting how Home Equity Conversion Mortgages (HECMs) and other reverse mortgage. to serving borrower needs across the consumer lifecycle has entrenched.

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As part of its continued mission to improve reverse mortgage origination, technology provider and 2018 HW Tech100 winner ReverseVision has launched the industry’s first-ever HECM borrower satisfaction.

announced that STRATMOR Group’s most recent technology insight survey ranked the company’s LOS platform, point-of-sale (POS) system, and product and pricing engine (PPE) as having the highest Overall.

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ReverseVision and STRATMOR Group Partner to Integrate First-Ever HECM Borrower Satisfaction Benchmark into MortgageSAT View ReverseVision Inc. news room search News

ReverseVision, Stratmor to measure consumer satisfaction with HECMs ReverseVision and Stratmor Group are building a benchmark for Home Equity Conversion Mortgages that could help determine how well these Federal Housing Administration loans serve seniors.

measuring customer satisfaction; n Tools and resources for measuring customer satisfaction. In the past, King County has assessed customer satisfaction in a variety of departments and programs. However, past assessments have used differing measurement methods and tools. Accordingly, these guidelines will help

To measure customer satisfaction, consider working with a marketing firm to develop some effective quantitative survey techniques. Quantitative surveys focus on data that you can measure in some way-for example, you might ask customers to rank how likely they would be to recommend your product on a scale from 1 to 10.

ReverseVision and STRATMOR Group Partner to Integrate First-Ever HECM Borrower Satisfaction Benchmark into MortgageSAT. Oct 15, 2018 2:33 PM EDT

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ReverseVision is promoting HECMs to the forward community with its generational lending strategy. The concept revolves around the idea that reverse mortgages are the logical next step in the cycle of one’s lending life, and that traditional lenders should be engaging their older customers in discussions about how a HECM can play a part in their retirement.